To get an idea of how forgetful travelers have become lately, consider what happened to Ally Murphy and her husband on a recent flight from London to Atlanta. After collecting their luggage, they caught a shuttle to their hotel. “After boarding the bus, I realized I had forgotten one suitcase,” recalls Murphy, a voiceover artist…
When Christine Porter’s flight delay strands her for 25 hours, her travel insurer balks at paying a $270 claim. After five months of bureaucratic warfare, she’s no closer to a resolution. Q: Last August, my dream trip to India imploded before takeoff. A delayed flight from Orlando to Atlanta caused me to miss my connection…
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right. When she approached the check-in counter, an airline agent delivered a gut punch: Her reservation had been canceled. To get home, she’d need to buy a new ticket. “They couldn’t give me…
When Laura MacLennan’s business class seat breaks, she’s sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money — or was this a case of a broken promise? Q: I booked a business class seat for my American Airlines flight…
Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out. The hotel accused her of breaking the wall-mounted fixture. But Crawford insists she never touched it. “I did not break the lamp,” she says. “I want…
When Air France flagged Elana Gershuny’s ticket as fraudulent, it didn’t just strand her in Lyon, France. It also landed her on a secret airline blacklist. “They won’t remove me from their fraud list even after going through the steps to verify my identity,” she says. Gershuny had done nothing wrong — unless you think…
Amie Tugwell’s Vrbo rental is contaminated with mold. She and her family checked out after one night. Why can’t she get her money back? Q: I recently booked a vacation rental through Vrbo. I arrived close to midnight and it smelled weird. I found broken tiles and mold. I immediately contacted the host, who assured…
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